Product Support

We’re here to help

Our experienced team is here to help, when and how you need it:

Email

Videoconferencing

Telephone

  • Answers to technical and protocol queries
  • Customised advice on product and volume selection
  • Plasticware and consumables recommendations
  • Troubleshooting on performance dips
  • Recommendations for individual laboratory requirements
  • Consultancy for improvements

“Sometimes the most effective way to get to the bottom of an issue in the lab is to have an interactive Skype session. In this way we can see and hear what is going on, ask questions, and quickly assess the situation.

We have found videoconferencing sessions to be a great way of getting our customers on the right track and improving success rates, without a lengthy exchange of emails.”

Mike Julian

Mike Julian
Managing Director


 

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